You want certain users in your organizations to no longer receive the alert emails (eg: alerts for negative scores) and would like to remove or omit them from the list of users who receive such alert emails.
Open a support ticket with us to process this request. In your request, make sure to mention the exact email address/es of the user/s that need/s to be removed from which alerts.
- L1 agents should escalate these requests to L2.
- L2 agents should follow the steps in the Disabling a User with Hierarchy Accountability article and then inform the customer that the mentioned users will no longer receive the alerts.